FAQ
HÄUFIG GESTELLTE FRAGEN
Authenticity & Curation
AURÉINE operates on the principle of intentional curation. We filter the global fashion landscape to bypass seasonal trends, handpicking exceptional pieces from heritage luxury houses and independent pioneers. Every item is selected for its architectural form, impeccable European craftsmanship, and ability to serve as a permanent investment in lifelong quality.
Where available, original designer packaging, dust bags, care cards, and authenticity cards are included and clearly noted on the product page.
Each product condition is stated clearly on the individual product page.
Shipping & Delivery
Shipping costs and estimated delivery times are calculated at checkout based on your destination and selected shipping method.
Yes, eligible shipments are securely packed and insured during transit.
Yes, international shipping is available for selected destinations.
Returns & Exchanges
You may request a return according to the return window and conditions listed in our policy.
Please contact our Client Service team with your order number to start your return request.
Exchanges depend on item availability. Our team can assist you with available options.
Orders & Customer Care
Once your order has shipped, you will receive tracking information by email.
Please contact our Client Service team as soon as possible. Changes may not be possible once an order has been processed.
You can contact our team through the contact page for tailored support.
Authenticity Guarantees
Yes, every piece is reviewed through our curation and authenticity process before being offered.
Original packaging is included when available and stated on the product page.
We source through trusted channels and review each piece carefully before it enters the curated archive.
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